Green Luck Casino Terms & Conditions

1. Acceptance, eligibility and account requirements

These Terms & Conditions form a legal agreement between you and Green Luck Casino in relation to your use of the website, account services, games and related features. They apply whether you browse the website, register an account, make a payment, take part in a promotion or play a game. If you do not agree with any part of these terms, you must not use the website or its services.

You must be at least 18 years old to use Green Luck Casino. You are responsible for making sure that online gambling is permitted where you live and that your use of the service complies with all laws and rules that apply to you. Access may be unavailable or restricted in some locations. We may use reasonable measures to check your age, identity, location and eligibility before or after an account is opened.

You may only create and use one personal account unless we have expressly approved otherwise. An account must be registered in your own name and used only by you. You must provide information that is complete, accurate and current, and you must update it if anything changes. Registering an account on behalf of another person, using a false identity or allowing another person to use your account is not permitted.

• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must tell us promptly if you believe that someone else has accessed your account or if your account security may have been compromised.
• You must not use an account for unlawful activity, fraud, money laundering or any purpose that breaches these terms.
• You must not open or operate an account if you are self-excluded, otherwise restricted from gambling, or unable to meet the eligibility requirements.
• You must not use automated tools, bots, software or other methods designed to interfere with the website or gain an unfair advantage.

We may ask for documents or information to verify your identity, age, address, payment method or source of funds. Verification checks may be required before certain account functions are available. Information supplied for verification must be genuine, readable and up to date. If requested information is not provided within a reasonable period, we may restrict access to the account, delay a transaction or take other action allowed under these terms and applicable law.

2. Account use, games and transactions

You are responsible for all activity carried out through your account, except where activity results directly from our failure to take reasonable steps to protect the service. You should check your account regularly and notify us as soon as possible about any transaction or activity that you do not recognise. We may review account activity to protect players, the website and payment systems.

Games are provided for entertainment and may involve financial risk. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. No strategy can guarantee a win. You should only play with money that you can afford to lose and should not treat gambling as a way to make income, repay debts or solve financial difficulties.

Deposits and account funds

Deposits must be made using a payment method that you are authorised to use. The name and relevant details associated with the payment method should match the information held on your account. We may refuse, reverse or review a payment where it appears to be unauthorised, irregular, fraudulent or inconsistent with our verification requirements.

You must not deposit funds for the purpose of transferring money to another person or account. We may apply reasonable checks to transactions and may request supporting information where required for security, compliance or payment processing. Any charges imposed by a bank, payment provider or other third party may be your responsibility.

Withdrawals and account balances

Withdrawal requests may be subject to identity checks, payment verification, fraud prevention reviews and any applicable game or promotional rules. We may return funds to the original payment method where permitted, or use another verified method. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays and other factors.

You should check your balance and transaction history and raise any apparent error promptly. If a technical or administrative error results in funds or credits being added to your account incorrectly, we may correct the error and recover the relevant amount. If you have used an incorrect credit before the error is identified, the resulting activity may be cancelled where allowed.

If a game, payment or account feature is affected by a technical fault, communication failure, incorrect display or other material error, we may suspend the affected feature and review the relevant activity. We will take reasonable steps to correct errors and deal with affected transactions fairly, subject to these terms and applicable law.

3. Promotions, bonuses and fair use

Promotions, bonuses, rewards and promotional competitions may be offered from time to time. Each offer may have its own conditions, including eligibility requirements, participation instructions, expiry provisions, wagering requirements, game restrictions, maximum or minimum transaction requirements and rules about withdrawals. Those conditions will apply in addition to these Terms & Conditions.

Before accepting an offer, you should read the complete promotional terms. If there is an inconsistency between these general terms and a specific promotion, the specific promotional terms will apply to that promotion to the extent of the inconsistency. An offer may not be available to every player, account or location.

• Only one promotion may be available to an account where the relevant offer terms say so.
• Promotions must not be obtained through duplicate accounts, coordinated activity, misleading information or other unfair conduct.
• We may withhold, cancel or remove a bonus or reward where an offer has been used in breach of its terms or these Terms & Conditions.
• Promotional funds may have different withdrawal or expiry rules from deposited funds.
• We may end, change or withdraw a promotion where necessary, subject to applicable law and any terms already governing accepted participation.

We expect all players to use the website fairly. You must not exploit a defect, loophole or pricing error, manipulate a game, interfere with another player, or use a technical method intended to bypass normal controls. We may investigate suspicious or irregular activity and may take proportionate action, including cancelling affected activity, restricting an account or referring matters to relevant authorities where required.

4. Responsible gambling, privacy and website standards

Responsible gambling

Green Luck Casino supports informed and responsible gambling. Gambling should remain an enjoyable leisure activity, not a financial necessity. You should set a budget before you play, take regular breaks, avoid chasing losses and never gamble when affected by alcohol, drugs, stress or strong emotions.

Account tools and support options may be available to help you manage your gambling. These may include deposit controls, time or session reminders, activity information, temporary breaks and self-exclusion. The availability and operation of particular tools may depend on your location and the service used. A request for self-exclusion or account restriction should be made through the available support process. You must not attempt to open another account or use another person's account while a restriction applies.

If gambling is causing concern for you or someone close to you, stop playing and seek help from an appropriate Australian support service or qualified professional. If you feel unable to control your gambling, do not deposit or continue playing while you consider your options.

Privacy and information handling

Personal information may be collected and used to create and manage your account, process transactions, provide customer support, verify identity and age, maintain security, meet legal obligations and improve the service. Our Privacy Policy explains the types of information we collect, how it may be used, when it may be shared and the choices available to you.

You must not upload or submit content that is unlawful, abusive, threatening, defamatory, misleading, invasive of another person's privacy or harmful to the website. You must not attempt to introduce malware, access restricted areas, disrupt the service or test security controls without permission.

Intellectual property

The website, including its design, text, branding, graphics, software and other materials, is protected by intellectual property rights. Subject to these terms, you may use the website for your personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, frame, reverse engineer or commercially exploit website content unless you have written permission or the law permits you to do so.

5. Suspension, liability, changes and general provisions

We may suspend, limit or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is suspicious, a payment is unauthorised, verification has not been completed, a responsible gambling restriction applies, or continued access may create a risk to you, us or another person. We may also suspend a game or part of the website for maintenance, security, technical, legal or operational reasons.

Where an account is closed or restricted, we may review the balance and transactions before releasing any eligible funds. Amounts connected with fraud, unlawful conduct, chargebacks, breaches of these terms or other improper activity may be withheld or dealt with as permitted by law. Closing an account does not remove obligations that arose before closure.

We aim to provide a reliable service, but access may occasionally be interrupted by maintenance, network problems, device issues, payment provider outages or events outside our reasonable control. To the extent allowed by law, we are not responsible for losses caused by circumstances that we could not reasonably prevent or by your failure to follow these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

We may update these Terms & Conditions when our services, technology, legal obligations or operating arrangements change. The current version will be made available on the website, and the updated date may be shown with the terms. If a change materially affects your rights or obligations, we will take reasonable steps to draw it to your attention. Continuing to use the website after updated terms take effect means that you accept them. If you do not agree, you must stop using the service and may request that your account be closed.

If you have a question, concern or complaint about an account, transaction or game, please use the support or complaints process available through the website. Provide enough information for the matter to be reviewed, while avoiding the submission of another person's private information unless it is required and you are authorised to provide it. We will consider complaints fairly and may request further details.

These terms are intended to operate with applicable Australian laws and any other mandatory laws that apply to your use of the service. If a court or authorised body finds that a provision is invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.

These Terms & Conditions, the Privacy Policy and any specific terms presented for a game, payment method or promotion form the agreement governing your use of Green Luck Casino. The terms apply only to the extent permitted by law and should be read together with any notices displayed on the website.